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Digital Customer Engagement Manager

Edinburgh, Scotland

Posted on 23rd March 2020
Salary/Rate £50000 - £61000 per annum
Job type Permanent
Our Ref YSBPR3485

About this job
Digital Customer Engagement Manager, Edinburgh

You will have a customer centric, digital first ethos and be involved in helping to develop and deliver my clients customer engagement strategy. Influencing the use of new technology Social Media/ Chat/SMS/ Email, by optimising those channels balancing the need for telephony based contact with enhanced ease of digital alternatives.

My client are an innovative and established brand with a great working environment and bonus/reward scheme.

Please get in touch if you have experience of the below;

Experience of leading community/digital teams.
Detailed knowledge of working in a regulated industry.
Experience of both Agile and Waterfall delivery methodology.
Evidenced experience of working with a critical 3rd Party supplier.
Extensive knowledge of owning and enhancing digital systems.
Social Media & Community Best Practice.

For further details, contact Yan Scouller on 0131 473 7067 or e-mail