Customer Experience Specialist

Edinburgh (onsite)

Bright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which you’ll play a big part in. They are building huge momentum and need talented people to help them expand. This company needs positive can-do attitudes to mirror their own ways. They are looking for experienced Technical Customer Experience Specialists with extensive experience working in a B2B environment.

Benefits:

Competitive salary of up to £30,000 (depending on experience)
Modern office in Edinburgh
Collaborative, innovative, and fun working environment

What You’ll Do:

As a Customer Experience Specialist, you’ll be at the heart of customer success efforts. You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences. Your expertise will play a key role in managing and improving processes.

Facilitate smooth customer onboarding by collaborating with internal teams and third-party IT companies.
Provide expert 1st and 2nd line support, especially during product launches, updates, or complex scenarios requiring quick problem-solving.
Monitor bug reports and CRM data to proactively resolve issues.

What You’ll Bring to the Role:

Extensive experience in a customer-facing role, ideally within B2B SaaS, customer support or customer experience.
Proven experience managing customer relationships and delivering complex projects.
Familiarity with customer experience tools
Knowledge of Networking Technologies and Core Internet Technologies

If you are a driven and ambitious Customer Experience Specialist looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is fully onsite in Edinburgh, so we can only consider local candidates who can commit to being onsite.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.